RSAWEB Consumer Notices - Notice history

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Notice history

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Apr 2026

APR30
Scheduled Emergency Maintenance | cPanel Hosting | 01 May 2026
CompletedMaintenance4 hours
  • Completed
    May 01, 2026 at 2:00 AMUTC
    Completed
    May 01, 2026 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progress
    April 30, 2026 at 10:00 PMUTC
    In progress
    April 30, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    April 30, 2026 at 10:00 PMUTC
    Planned
    April 30, 2026 at 10:00 PMUTC

    Dear RSAWEB Customer,

    We will be performing emergency maintenance on our Shared Hosting platform at 00:00 on 1 May 2026, following a security advisory from cPanel.

    Please see change information below:

    Maintenance Notice Summary:

    Planned Start Date/Time: 01/05/2026 00:00 SAST

    Planned End date/Time: 01/05/2026 04:00 SAST

    Maintenance Window: 4 hour(s)

    Expected Impact: Medium

    Affected Services: cPanel Hosting Services

    Impact:

    Customers may experience brief disruptions to cPanel, websites, DNS, and email during this time. This maintenance is critical to the security and stability of your hosting environment.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,

    RSAWEB Support Team

RSAWEB Network Notice | Service Disruption - Octotel Strand | 30 April 2026
ResolvedMajor outage23 hours 53 minutes
  • Resolved
    UTC
    Resolved

    Dear Rsaweb Customer

    Octotel engineers have completed all repairs, and all services are now stable in Strand and the surrounding affected areas.


    If you are still experiencing connectivity issues, please restart your router and the fibre box on the wall

  • Identified
    UTC
    Identified

    Dear Rsaweb Customer

    Octotel engineers have started repairs on the damaged fibre line to restore connectivity to affected customers in the Strand and Lwandle areas.


    The estimated time to restore (ETR) is approximately 6 hours.


    Thank you for your patience during this time.


    Further updates will follow.

  • Investigating
    UTC
    Investigating

    Dear Rsaweb Customer

    Octotel engineers are currently investigating an issue affecting certain customers in the Strand, Lwandle area

    Affected roads are listed below

    9th Street

    10th Street

    11th Street

    12th Street

    12th Avenue

    Broadlands Road

    Chilwan Crescent

    Clarkson Street

    Eleventh Street

    Kaya Street

    Khanyiso Road

    Krele Road

    Krele Street

    Kulungile Street

    Kuth Street

    Kuthu Road

    Kwezi Street

    Linda Street

    Malunga Road

    Malunga Street

    Masakhane Road

    Mbambiso Street

    Mbandezelo Road

    Mbekweni Street

    Ngoxolo Street

    Nobuhle Way

    Nobuhle Street

    Nomampondo Road

    Nomampondo Street

    Nonqubela Street

    Noxolo Street

    Osmond Street

    Phaliso Road

    Phaliso Street

    Prima Drive

    Racaza Road

    Rala Rala Road

    Smanga Piet Hekana

    Thukumbela Road

    Vulindlela Street

    Vukayi Street


    There is no ETR at the moment

    We appreciate your patience during this inconvenient time

    Further updates to follow

RSAWEB Network Notice | Service Disruption - Octotel Grabouw | 20 April 2026
ResolvedMajor outage24 hours 1 minute
  • Resolved
    UTC
    Resolved

    We are observing Octotel services for Grabouw have been restored and are testing stable.

    We anticipate no further service disruptions.

  • Monitoring
    UTC
    Monitoring

    We are observing Octotel services in Grabouw restored at the moment.


    Please note services remain at risk until technicians are hands off. Octotel Engineers are monitoring for stability.


    Kindly await further updates.

  • Identified
    UTC
    Identified

    Octotel partner provider technicians have localized the point of failure. A fix is underway, and technicians continue to work on cable repairs.

    No ETR currently available.


    Kindly await further updates.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services Grabouw and the surrounding areas.

    Octotel engineers and partner technicians have identified a potential fault and are currently en route to the point of failure for further investigate.

    Currently, no ETA is available.

    Kindly await further updates.

Service Disruption : MFN KZN & EC | 20 April 2026
ResolvedPartial outage3 hours 57 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer,

    We are observing services for MFN customers in KZN, EC, and PE have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for MFN customers in KZN, EC, and PE have restored at the moment.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,
    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    Our engineering team remains engaged with MFN engineers and is making steady progress in investigating the issue. While we don’t have a confirmed ETR just yet, we continue to work towards a resolution. 

    Kindly await further updates.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    We are working with MetroFibre engineers as we continue to investigate the issue affecting connectivity services for customers in KZN, EC, and PE.

    Kindly await further updates.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting all MFN KZN & Eastern Cape customers.

    Engineers are currently investigating.

    Kindly await further updates.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

APR17
RSAWEB Network Notice - Octotel Performing Emergency Maintenance: Grabouw | 18 April 2026
ResolvedMaintenance25 hours 11 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel have successfully completed maintenance in the Grabouw area and all service are operational

    Thank you for your patience during this time

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    Octotel will be carrying out scheduled maintenance in the Grabouw area.


    Start: 18 April 2026 at 07:00 (SAST)
    End: 18 April 2026 at 18:00 (SAST)

    During this time, customers may experience intermittent connectivity or temporary loss of service. We appreciate your patience and understanding while this essential maintenance is being completed.

Mar 2026

Service Disruption : RSAWEB Telephony Systems | 26 March 2026
ResolvedMajor outage47 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer,

    We are observing services for RSAWEB's Contact Centre have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    We are observing services for RSAWEB's Contact Centre have restored at the moment.

    Engineers are monitoring for stability.

    Kindly await further updates.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting the RSAWEB Telephony System.

    Engineers are currently investigating.

    Please note we are still available via Live Chat and via Whatsapp

    Kindly await further updates.

    Regards,

    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

MAR23
Scheduled Vendor Maintenance : Thinkspeed/CCC | 24 March 2026
CompletedMaintenance2 hours
  • Completed
    March 24, 2026 at 12:00 AMUTC
    Completed
    March 24, 2026 at 12:00 AMUTC
    Maintenance has completed successfully
  • In progress
    March 23, 2026 at 10:00 PMUTC
    In progress
    March 23, 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    March 23, 2026 at 10:00 PMUTC
    Planned
    March 23, 2026 at 10:00 PMUTC

    Dear RSAWEB Customer,

    Vendor engineers will be conducting scheduled vendor maintenance on the Thinkspeed/CCC NNI to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 24/03/2026 00:01 SAST
    Planned End date/Time: 24/03/2026 02:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services: CCC & Thinkspeed FTTx

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

Service Disruption | Outage KZN Region | DBN Teraco | 14 March 2026
ResolvedMajor outage12 hours 51 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer,

    We are observing services for KZN and Eastern Cape have restored and are testing stable.

    We anticipate no further service disruptions.

    Regards,
    RSAWEB Support

    www.rsaweb.co.za | 087 470 0000

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    We are observing that multiple services for Durban have been restored. The team is investigating individual links that have not been restored

    Further updates to follow at 8:30

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

     

    The RSAWEB Technical team is currently restoring services. Multiple customers have had their connectivity restored.

     

    The remaining customers offline are being attended to urgently.

     

    Kindly await further updates.

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

     

    The RSAWEB Technical team has identified the fault and is currently restoring services. Certain customers have had their connectivity restored.

     

    The remaining customers offline are being attended to urgently.

     

    Kindly await further updates.

  • Update
    UTC
    Update

    Technicians have arrived on site and are actively working to identify the cause of the issue.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We noticed an outage at the Teraco Durban Data Center. RSAWEB Engineers are currently investigating.

    Please await further updates.

Octotel FTTH | Gugulethu | Service Disruption
ResolvedMajor outage14 hours 20 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved and affeccted Octotel services have been restored.

  • Identified
    UTC
    Identified

    NetNotice Update:

    Dear RSAWEB Customer,

    Octotel engineers are currently on-site in the Gugulethu area and are continuing with fibre resplicing work to restore services.

    Connectivity has already been restored for some affected customers, and restoration efforts remain in progress for the remaining connections.

    Further updates will be provided as progress continues.
    RSAWEB Support Team

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Gugulethu area.

    Octotel Engineers are currently investigating.

    Kindly await further updates.

    RSAWEB Support Team

Octotel FTTH | Ruyterwacht| Service Disruption
ResolvedPartial outage14 hours 28 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved and affeccted Octotel services have been restored.

  • Identified
    UTC
    Identified

    NetNotice Updated:

    Dear RSAWEB Customer,

    We are currently observing an issue affecting Octotel services in the Ruyterwacht area.

    Octotel engineers are on-site and continuing with fibre resplicing to restore connectivity to affected customers. Some customer connections have already been restored, and restoration efforts remain in progress.

    Kindly await further updates.

    RSAWEB Support Team

Feb 2026

Octotel FTTH | Grabouw | Service Disruption
ResolvedPartial outage12 hours 24 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Services in Grabouw have been restored and are testing stable.

    No further issues are expected at this time.

    Regards,

    RSAWEB Support Team

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Grabouw

    Octotel Engineers are currently investigating.

    Kindly await further updates

    Regards

    RSAWEB Support Team

FEB26
Scheduled Maintenance | Octotel CPT FTTx | 26 February 2026
CompletedMaintenance2 hours
  • Completed
    February 26, 2026 at 3:00 AMUTC
    Completed
    February 26, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    February 26, 2026 at 1:00 AMUTC
    In progress
    February 26, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    February 26, 2026 at 1:00 AMUTC
    Planned
    February 26, 2026 at 1:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance on Octotel FTTx services in CPT to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 26/02/2026 03:00 SAST
    Planned End date/Time: 26/02/2026 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Kleinbrak

    • Octotel George

    • Octotel Wellington

    • Octotel Sea Point

    • Octotel Cape Gate

    • Octotel Strand

    • Octotel Athlone

    • Octotel Kensington

    • Octotel Bredasdorp

    • Octotel Moorreesburg

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice - Service Disruption | Openserve- Knysna | 25 February 2026
ResolvedPartial outage6 hours 19 minutes
  • Resolved
    UTC
    Resolved

    Openserve Engineers are monitoring connectivity for affected customers on the Garden Route as restored.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Openserve services in the Knysna and surrounding areas.

    Openserve engineers are currently investigating

FEB24
Scheduled Firmware Maintenance : FTTx, CPT & JHB | 24 February 2026
CompletedMaintenance2 hours
  • Completed
    February 24, 2026 at 3:00 AMUTC
    Completed
    February 24, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    February 24, 2026 at 1:00 AMUTC
    In progress
    February 24, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    February 24, 2026 at 1:00 AMUTC
    Planned
    February 24, 2026 at 1:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled firmware maintenance on in CPT and JHB to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 24/02/2026 03:00 SAST
    Planned End date/Time: 24/02/2026 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    JHB FTTx

    • Evotel

    • Frogfoot

    • Link Africa

    • Vumatel

    • NetX

    • OpenFibre

    • MFN

    CPT FTTx

    • Octotel

      • Gugulethu

      • Green point

      • Blouberg

      • Mutual Heights

      • Rondebosch

      • Lakeside

      • Melkbos

      • Bree Street

      • Bellville

      • Athlone

      • Plettenberg Bay

      • Ruyterwacht

      • Knysna

      • Sedgefield

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

FEB19
Scheduled Maintenance | FTTx | CPT | 19 February 2026
CompletedMaintenance2 hours
  • Completed
    February 19, 2026 at 3:00 AMUTC
    Completed
    February 19, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    February 19, 2026 at 1:00 AMUTC
    In progress
    February 19, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    February 19, 2026 at 1:00 AMUTC
    Planned
    February 19, 2026 at 1:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing pro-active firmware maintenance to improve the resilience of the network at selected nodes across our core network.

    Please see change information below:

    Maintenance Notice Summary:

    Planned Start Date/Time: 19/02/2026 03:00 SAST

    Planned End date/Time: 19/02/2026 05:00 SAST

    Maintenance Window: 2 hour

    Expected Impact: High

    Impact:

    RSAWEB Customers with FTTx services in CPT that terminate on the affected BNG device can expect intermittent to no connectivity for the duration of the maintenance window for services connecting to this device.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

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