RSAWEB Consumer Notices - Notice history

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Jan 2026

RSAWEB Network Notice | Service Disruption| Grabouw | 31 January 2026
ResolvedPartial outage7 hours 33 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer,

    Octotel engineers have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection.

    Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

    Regards,

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    Octotel engineers are still in progress with the fibre repairs to restore connectivity to affected customers. Certain customer connections have been restored.

    ETR for complete restoration: +- 1 hour

    Further updates to follow as our team makes progress.

    Kind Regards

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

    Octotel engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,

  • Update
    UTC
    Update

    Dear RSAWEB Customer,

    We are observing an issue affecting services in Grabouw

    Affected Roads below:

    Adam Street

    Basil Street

    Bay Road

    Bay Way

    Bos Street

    Caraway Street

    Caraway Street East

    Caraway Street West

    Dill Street

    Eve Street

    Golden Delicious Street

    Granny Smith Road

    Granny Smith Street

    Granny Smith West Street

    Handskop Road

    Handskop Way

    Krom Street

    Loop Street

    Mint Close

    Mint Crescent

    Mint Street

    Mint Way

    Nutmeg Street

    Ou Kaapse Road

    Ou Kaapse Way

    Park Street

    Pine Street

    Rosemary Street

    Sage Street

    Savory Street

    Short Street

    Starking Avenue

    Steenbras Street

    Thyme Street

    Vansteer Road

    Voorbrand Road

    Voorbrand Way

    Voorbhandweg

    Wemmershoek Road

    Octotel engineers are currently on-site, assessing the damage across the fibre infrastructure. Once all the damage is pinpointed, we'll provide an estimated ETR for the full restoration process.

    Kindly await further updates.

    Regards,

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer ,

    We are observing an issue affecting services in the Grabouw Area

    Octotel Engineers are currently investigating.

    Kindly await further updates.

    Regards

    RSAWEB

Degraded Performance | Octotel Strand | 29 January 2026
ResolvedMajor outage2 hours 56 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have successfully completed all repairs.

    Should you still experience connectivity issues, please restart your fibre box and router and test the connection again.

    Thank you for your patience during this time

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

    We are currently experiencing an issue affecting the primary backhaul route for Octotel customer on the Strand node. Affected areas include Heldervue, Somerset West, and the surrounding areas.

    Traffic has been routed via a secondary path to keep services online. While connectivity remains available, you may experience slower speeds or degraded performance until the primary route is restored.

    Octotel Technicians have identified a fibre break on the primary path. Technicians are currently preparing to float new cable to complete permanent repairs.

    Currently no ETR available.

    Kindly await further updates.

    Thank you for your patience and understanding.

JAN29
Scheduled infrastructure maintenance | Cape Town Metro | 29 January 2026
CompletedMaintenance1 hour
  • Completed
    January 29, 2026 at 3:00 AMUTC
    Completed
    January 29, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    January 29, 2026 at 2:00 AMUTC
    In progress
    January 29, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    January 29, 2026 at 2:00 AMUTC
    Planned
    January 29, 2026 at 2:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will conduct scheduled maintenance on the Cape Town Metro to enhance the network's resilience.

    Please see the change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 29/01/2026 04:00 SAST
    Planned End date/Time: 29/01/2026 05:00 SAST
    Maintenance Window: 1 hour
    Expected Impact: Medium
    Affected services: Internet services for certain RSAWEB Business and Consumer customers in the Cape Town CBD

    Impact:
    Due to the nature of the maintenance, this will be service-impacting, and brief interruptions to connectivity may occur during the maintenance window. All efforts will be made to minimize disruption, and services will be closely monitored throughout

    Our support teams are available on 087 470 0500 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

JAN28
RSAWEB Notice | Octotel FTTx Migration | CPT | 28 January 2026
CompletedMaintenance2 hours
  • Completed
    January 28, 2026 at 3:00 AMUTC
    Completed
    January 28, 2026 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    January 28, 2026 at 1:00 AMUTC
    In progress
    January 28, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    January 28, 2026 at 1:00 AMUTC
    Planned
    January 28, 2026 at 1:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network.

    Maintenance Notice Summary:
    Planned Start Date/Time: 28/01/2026 03:00 SAST
    Planned End date/Time: 28/01/2026 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Sea Point

    • Octotel Bredasdorp

    • Octotel Mooreesburg

    • Octotel Kengsington

    • Octotel Vredehoek

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or soc@rsaweb.net for RSAWEB Business customers.

    Regards,
    RSAWEB NOC
    Network Operations Centre

Openserve | Service Disruption | Capetown
ResolvedPartial outage19 hours 24 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer,

    We can confirm that affected customer services have been fully restored and are testing stable.

    If your service has not yet been restored, please restart your router.


    Should you need any further assistance, please don’t hesitate to contact us.

    Regards,
    RSAWEB

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer,

    We are pleased to inform you that affected customer services have been restored. Our engineers are actively monitoring the network to ensure continued stability.

    If your service has not yet been restored, please restart your router.

    Should you continue to experience any issues, feel free to contact us.

    Regards,
    RSAWEB

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer,

    We are observing certain customers on the Openserve network in CPT are unable to reconnect.Our engineers remain in contact with Openserve and are actively working on the matter.

    Further updates to follow.

    Regards,
    RSAWEB

  • Investigating
    UTC
    Investigating

    We are currently aware of authentication issues affecting some services in the Cape Town region. The issue is under investigation. Further updates will follow

Dec 2025

RSAWEB Network Notice | Service Disruption Octotel Wellington | 15 December 2025
ResolvedPartial outage6 hours 42 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer,

    Octotel technicians have completed the fibre repairs works. Please reboot your ONT and routers and retest the connection.

     

    Octotel sincerely apologizes for any inconvenience caused and appreciates your patience during the repair process.

     

    Regards

    RSAWEB

  • Identified
    UTC
    Identified

    Dear RSAWEB Customer

    Octotel Technicians are still in progress with restoring connectivity to affected customers.

     

    Certain customer connections have been restored.

     

    Further updates to follow as Octotel technicians makes progress.

    Regards

  • Investigating
    UTC
    Investigating

    Dear RSA Web Customer

    Octotel is observing an issue affecting certain customers in Wellington.

    Affected roads are listed below:

    • May Street

    • Vink Street

    • Erica Street

    • Beukes Street

    • Bothma Street

    • Desmore Street

    • Hoffmeister Street

    • Kanarie Street

    • Kwikkie Street

    • Magnolia Street

    • Bothma Street

    • Mossie Street

    • Lantana Street

    • Jan Fiskaal Street

    • Fisant Street

    • Swaweltjie Street

    • Jan Groentjies Street

    • Suikerbekkie Street

    • Rooiborsie Street

    • Witogie Street

    • Kraanvoel Street

    • Tarentaal Street

    • Kraanvoel Street

    • Bokmakierie Street

    • Cornelissen Street

    • Solomon Street

    • Sampson Street

    • Matthews Street

    • Mackier Street

    • Jacobs Street

    • Harper Street

    • Sysie Street

    • Adri Faas Street

    • Neil Moses Street

    • Vivian Matthee Street

    • Piet-My-Vrou Street

    • Jephthah Close

    • Runelli Street

    • Flamink Street

    • Pelikaan Street

    • Tinktinkie Street

    • Fisant Street

    • Conrad Street

    • Lloyd Street

    • Riverside Street

    • Petersen Street

    • Strelitzia Street

    • Hawthorn Street

    • Jasmyn Street

    • Magnolia Street

    • Cinsaut Avenue

    • Gamay Avenue

    • Theys Avenue

    • Gardenia Street

    • Hydrangea Street

    • Lloyd Street

    • Spes Bona Street

    • Champagne Street

    • Chiraz Street

    • Claret Street

    • Pinot Avenue

    • Gousblom Street

    • Dietrich Street

    • Houtkapper Street

    • Patrys Street

    • Jansen Street

    • Knolvlei Street

    • Desmore Street

    • Amandel Street

    • Steenkamp Street

    • Meyer Street

    • Nicholl Street

    ·        Octotel's engineers are currently on-site, assessing the damage across the fibre infrastructure

     

    Kindly await further updates.

     

DEC11
Service Migration : Octotel Cape Gate | 11 December 2025
CompletedMaintenance1 hour
  • Completed
    December 11, 2025 at 3:00 AMUTC
    Completed
    December 11, 2025 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    December 11, 2025 at 2:00 AMUTC
    In progress
    December 11, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    December 11, 2025 at 2:00 AMUTC
    Planned
    December 11, 2025 at 2:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 11/12/2025 04:00 SAST
    Planned End date/Time: 11/12/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Cape Gate

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

DEC10
Service Migration : Octotel Wellington, George, Kleinbrak | 10 December 2025
CompletedMaintenance2 hours
  • Completed
    December 10, 2025 at 3:00 AMUTC
    Completed
    December 10, 2025 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    December 10, 2025 at 1:00 AMUTC
    In progress
    December 10, 2025 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    December 10, 2025 at 1:00 AMUTC
    Planned
    December 10, 2025 at 1:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network.

    Maintenance Notice Summary:
    Planned Start Date/Time: 10/12/2025 03:00 SAST
    Planned End date/Time: 10/12/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Wellington

    • Octotel George

    • Octotel Kleinbrak

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

DEC9
Service Migration : Octotel Strand | 9 December 2025
CompletedMaintenance1 hour
  • Completed
    December 09, 2025 at 3:00 AMUTC
    Completed
    December 09, 2025 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    December 09, 2025 at 2:00 AMUTC
    In progress
    December 09, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    December 09, 2025 at 2:00 AMUTC
    Planned
    December 09, 2025 at 2:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled maintenance to migrate certain Octotel customers to different hardware as we add further capacity and improve the resilience of the RSAWEB network. Note this maintenance will be taking place over multiple days

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 09/12/2025 04:00 SAST
    Planned End date/Time: 09/12/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: High
    Affected Services:

    • Octotel Strand

    Impact:
    Certain customers on the above nodes can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice | Service Disruption - Octotel Bloueberg | 5 December 2025
ResolvedMajor outage88 hours 37 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Affected Services : Octotel FTTH

    Type of Notice : CurrentNetNotice

    Expected Duration : N/A

    Services Impact : RSAWEB Service Disruption: We are observing issue a affecting services for customers in Kensington, Melkbos, Blouberg and surrounding areas. Octotel Engineers are investigating. Kindly await further updates

Nov 2025

NOV25
Scheduled Vendor Maintenance | Frogfoot CPT | 25 November 2025
CompletedMaintenance1 hour
  • Completed
    November 25, 2025 at 4:00 AMUTC
    Completed
    November 25, 2025 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    November 25, 2025 at 3:00 AMUTC
    In progress
    November 25, 2025 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    November 25, 2025 at 3:00 AMUTC
    Planned
    November 25, 2025 at 3:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled vendor maintenance on Frogfoot CPT to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 25/11/2025 05:00 SAST
    Planned End date/Time: 25/11/2025 06:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: Medium
    Affected Services: Frogfoot FTTx CPT

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

NOV22
Emergency Maintenance : KZN | FTTx | 22 November 2025
CompletedMaintenance1 hour
  • Completed
    November 22, 2025 at 3:00 AMUTC
    Completed
    November 22, 2025 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    November 22, 2025 at 2:00 AMUTC
    In progress
    November 22, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    November 22, 2025 at 2:00 AMUTC
    Planned
    November 22, 2025 at 2:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing emergency maintenance at Teraco DB1 to increase capacity and improve the resilience of the network in the KZN region.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 22/11/2025 04:00 SAST
    Planned End date/Time: 22/11/2025 05:00 SAST
    Maintenance Window: 1 hour(s)
    Expected Impact: High
    Affected services: All KZN Connectivity Services (FTTx, Enterprise)

    Impact:
    Customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice - Service Disruption | Openserve- Camps Bay | 21 November 2025
ResolvedPartial outage431 hours 38 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Affected Services : Openserve

    Type of Notice : CurrentNetNotice

    Expected Duration : N/A

    Services Impact : Dear RSAWEB Customer, We are observing an issue affecting Openserve services in the Camps bay and surrounding areas. Openserve engineers are currently investigating Further updates to follow

RSAWEB Network Notice - Service Disruption | Openserve- Camps bay | 21 November 2025
ResolvedPartial outage434 hours 2 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    Dear RSAWEB Customer,


    We are still awaiting further feedback from Openserve regarding the issue affecting services in Camps Bay and surrounding areas.

    Openserve engineers remain engaged, and the matter is still under investigation.


    We will share additional updates as soon as Openserve provides more information.


    Thank you for your patience

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer, 

     

    We are observing an issue affecting Openserve services in the Camps bay and surrounding areas. 

     

    Openserve engineers are currently investigating

     

    Further updates to follow

NOV5
RSAWEB Network Notice | Scheduled Maintenance| Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree, Cape Gate, Wellington, Strand | 06 November 2025
ResolvedMaintenance74 hours 24 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    RSAWEB network Notice update

    Dear RSAWEB Customer

    Octotel have successfully completed maintenance following areas: Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree, Cape Gate, Strand.

    Please do reboot your ONT and route

    We thank you for patience while the maintenance was happening

  • Investigating
    UTC
    Investigating

    Dear RSA Web Customer,

    Octotel Engineers will be performing maintenance in the following areas: Sea Point, Greenpoint, Vredehoek, Ruyterwacht, Blouberg, Melkbos, Kensington, East CBD, Bree, Cape Gate, Strand.

    Maintenance window:
    Planned Start Date/Time: 06/11/2025 03:00 SAST
    Planned End Date/Time: 06/11/2025 04:00 SAST

    AFFECTED Areas:

    • Sea Point

    • Greenpoint

    • Vredehoek

    • Ruyterwacht

    • Blouberg

    • Melkbos

    • Kensington

    • East CBD

    • Bree Street

    • Cape Gate

    • Strand

    • Wellington

    Impact:
    Please expect up to 20 minutes of downtime in each area during the maintenance window. We apologize for any inconvenience caused.

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