RSAWEB Consumer Notices - Notice history

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Notice history

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Oct 2025

RSAWEB Network Notice | Service Disruption: Octotel Plettenberg | 30 October 2025
ResolvedPartial outage2 hours 20 minutes
  • Resolved
    UTC
    Resolved

    RSAWEB Network Notice Update:

    Octotel has reported that services in Plettenberg Bay and surrounding areas have restored


    Engineers are actively monitoring the network

    Please note that services may still be at risk

    Thank you for you patience during this time

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Plettenberg bay and surrounding areas.


    Octotel Engineers are currently investigating.


    Kindly await further updates.

RSAWEB Network Notice | Service Disruption: Octotel Plettenberg | 28 October 2025
ResolvedPartial outage15 hours 36 minutes
  • Resolved
    UTC
    Resolved

    RSAWEB Network Notice Update

    Octotel has observed that services in the Plettenberg area has been restored.

    They anticipate no further service disruptions

    Octotel sincerely apologizes for any inconvenience caused and appreciate your patience during the repair process.

    Kindest Regards

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Plettenberg bay and surrounding areas.

    Octotel Engineers are currently investigating.

    Kindly await further updates.

RSAWEB Network Notice | Service Disruption: Octotel Plettenberg | 27 October 2025
ResolvedMajor outage15 hours 58 minutes
  • Resolved
    UTC
    Resolved

    RSAWEB Network Notice Update

    Octotel are observing services being restored in the Plettenberg area.

    Engineers continue to monitor for stability.

    Octotel sincerely apologizes for any inconvenience caused and appreciate your patience during the repair process.

    Kindest Regards

  • Identified
    UTC
    Identified

    RSAWEB Network Notice Update :

    Octotel technicians have identified a break and are on route to site currently. No ETA/ETR is available as yet.

    Kindly await further updates.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,


    We are observing an issue affecting Octotel services in Plettenberg bay.


    Octotel Engineers are currently investigating.


    Kindly await further updates.

OCT8
Scheduled Maintenance | Vumatel Durban | 9 October 2025
CompletedMaintenance2 hours
  • Completed
    October 09, 2025 at 12:00 AMUTC
    Completed
    October 09, 2025 at 12:00 AMUTC
    Maintenance is now in progress
  • In progress
    October 08, 2025 at 10:00 PMUTC
    In progress
    October 08, 2025 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    October 08, 2025 at 10:00 PMUTC
    Planned
    October 08, 2025 at 10:00 PMUTC

    Dear RSAWEB Customer,

    Vumatel engineers will be conducting scheduled maintenance in Durban affecting Vumatel FTTH services to improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 09/10/2025 00:00 SAST
    Planned End date/Time: 09/10/2025 02:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Low
    Affected Services: Vumatel DBN FTTH Customers

    Impact:
    Customers can expect degraded performance and intermittent connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice | Service Disruption - Vumatel Gauteng | 6 October 2025
ResolvedMajor outage3 hours 41 minutes
  • Resolved
    UTC
    Resolved

    RSAWEB Network Notice update 

     

    Vumatel is continuing to monitor the network for any further disruptions.

    Services should remain stable 

  • Monitoring
    UTC
    Monitoring

    RSAWEB Network Notice Update

    Vumatel are observing services being restored in the Gauteng area

    Engineers continue to monitor for stability

    Further updates to follow.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    We are aware of a network outage currently affecting Vumatel customers in the Gauteng area.

    Vumatel engineers are investigating

    Further updates to follow.

Sep 2025

RSAWEB Network Notice -- Service Disruption | Octotel Atlantis | 30 September 2025
ResolvedPartial outage8 hours 26 minutes
  • Resolved
    UTC
    Resolved

    RSAWEB Network Notice Update

    Octotel has observed services for the Atlantis area are now fully restored and testing stable

    We thank you for your patience during this inconvenient time

  • Identified
    UTC
    Identified

    RSASWEB Network Notice Update

    Octotel technicians have completed investigations at the node and identified an issue with the backup power system. A temporary fix has been implemented, and services in Atlantis have now been restored.


    Please note that services remain at risk until the backup power issue has been permanently resolved.


    Further updates will be shared as soon as they become available.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in Atlantis.


    Octotel Engineers are currently investigating.


    Kindly await further updates.

SEP30
Scheduled Regional Route Maintenance : JHB | 30 September 2025
CompletedMaintenance2 hours
  • Completed
    September 30, 2025 at 3:00 AMUTC
    Completed
    September 30, 2025 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 30, 2025 at 1:00 AMUTC
    In progress
    September 30, 2025 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 30, 2025 at 1:00 AMUTC
    Planned
    September 30, 2025 at 1:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled regional route maintenance in JHB to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 30/09/2025 03:00 SAST
    Planned End date/Time: 30/09/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: None
    Affected Services: Openserve FTTx

    Impact:
    Customers can expect no impact to services. Engineers are on standby should any issues arise from this maintenance

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

SEP23
Pro-Active Maintenance: Software Upgrades, CPT | 23 September 2025
CompletedMaintenance2 hours
  • Completed
    September 23, 2025 at 4:00 AMUTC
    Completed
    September 23, 2025 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 23, 2025 at 2:00 AMUTC
    In progress
    September 23, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 23, 2025 at 2:00 AMUTC
    Planned
    September 23, 2025 at 2:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB Engineers will be performing pro-active software maintenance to improve the resilience of the network at selected nodes across our core network.

     

    Please see change information below.

    Maintenance Notice Summary:
    Planned Start Date/Time: 23/09/2025 04:00 SAST
    Planned End date/Time: 23/09/2025 06:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: High
    Affected services:

    • Consumer Fixed LTE

    • CCC/Thinkspeed/Lightstruck FTTx

    • Frogfoot FTTx - Southern Suburbs

    • Octotel - Gugulethu

    • Octotel - Plettenberg Bay

    • Octotel - Ruyterwacht

    • Octotel - Wellington

    • Octotel - Melkbos

    • Octotel - Rondebosch

    Impact:
    Certain customers can expect intermittent to no connectivity for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

SEP23
Scheduled Regional Route Maintenance : CPT | 23 September 2025
CompletedMaintenance2 hours
  • Completed
    September 23, 2025 at 3:00 AMUTC
    Completed
    September 23, 2025 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 23, 2025 at 1:00 AMUTC
    In progress
    September 23, 2025 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 23, 2025 at 1:00 AMUTC
    Planned
    September 23, 2025 at 1:00 AMUTC

    Dear RSAWEB Customer,

    RSAWEB engineers will be conducting scheduled regional route maintenance in CPT affecting Octotel FTTx to increase capacity and improve the resilience of the network.

    Please see change information below:

    Maintenance Notice Summary:
    Planned Start Date/Time: 23/09/2025 03:00 SAST
    Planned End date/Time: 23/09/2025 05:00 SAST
    Maintenance Window: 2 hour(s)
    Expected Impact: Low
    Affected Services: Octotel CPT FTTx Customers

    Impact:
    Customers can expect increased latency and packet loss for the duration of the maintenance window.

    Our support teams are available on 087 470 0000 or log a ticket via our Support Portal.

    Regards,
    RSAWEB Support Team

RSAWEB Network Notice | Service Disruption : Octotel Athlone | 19 September 2025
ResolvedPartial outage6 hours 25 minutes
  • Resolved
    UTC
    Resolved

    Dear RSA Web Customer,

    Octotel engineers have completed the fibre repair works.

    Kindly reboot your ONT and routers and retest the connection.

    Thank you for your patience during this time.

  • Identified
    UTC
    Identified

    RSAWEB Network Notice Update

    Octotel engineers have begun fibre resplicing efforts to restore connectivity for the affected customers.


    Estimated Time to Restore (ETR): Approximately +-4 hours


    Further updates to follow

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer, 


    We are observing an issue affecting certain Octotel customers in the Athlone area. Octotel Technicians are currently investigating.


    Kindly await further updates.

Aug 2025

RSAWEB Network Notice | Service Disruption - Sedgefield, Plettenberg bay ,Knysna| 25 August 2025
ResolvedPartial outage20 hours 35 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers have observed services restored in the Plett, Knysna and Sedgefield and are monitoring stable.

    We expect no further service disruptions

    Thank you for your patience during this time

  • Monitoring
    UTC
    Monitoring

    Dear RSAWEB Customer

    Octotel engineers have observed services in the Plett ,Knysna and Sedgefield have restored at the moment.

    Are monitoring for stability.

    further updates to follow

  • Update
    UTC
    Update

    Network Notice Update: 

    The fault affecting connectivity to Octotel customers in Plett, Knysna, and Sedgefield has been partially isolated.
    Octotel Engineers continue to work on restoring services—no ETR at present.

    Kindly await further updates.

  • Update
    UTC
    Update

    Network Notice Update:

    Octotel Partner provider technicians are working on restoring connectivity between PE and Linton Grange.

    No ETR is available as yet.

    Kindly await further updates.

  • Identified
    UTC
    Identified

    Network Notice Update

    Dear RSAWEB Customer

    Octotel engineers continue to investigate the matter.

    Please be assured that we will share more information as soon as it becomes available.

    We thank you for your continued patience and understanding.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    We are observing an outage affecting Octotel services in Plettenberg bay, Knysna & Sedgefield.

    Octotel Engineers are currently investigating the issue.

    Kindly await further updates

RSAWEB Network Notice | Service Disruption - Octotel Plettenberg Bay| 12 August 2025
ResolvedPartial outage3 hours 28 minutes
  • Resolved
    UTC
    Resolved

    RSAWEB Network Notice Update

    Octotel has restored services in the Plettenberg area

    We anticipate no further interruptions

    We thank you for your patience during this time.

  • Monitoring
    UTC
    Monitoring

    RSAWEB Network Notice Update

    Octotel are observing services being restored in the Plettenberg area

    Engineers continue to monitor for stability

    Further updates to follow.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer,

    We are observing an issue affecting Octotel services in the Plettenberg Bay. Octotel Engineers are currently onsite investigating.

    Kindly await further updates.

RSAWEB Network Notice | Service Disruption - Octotel Stillbaai | 1 August 2025
ResolvedPartial outage2 hours 18 minutes
  • Resolved
    UTC
    Resolved

    Dear RSAWEB Customer

    Octotel engineers are have restored services in the Stillbaai area.

    Are monitoring for stability.

    We do want thank you for your patience during this time.

  • Investigating
    UTC
    Investigating

    Dear RSAWEB Customer

    Octotel engineers are investigating a network issue currently impacting customers in the Stillbaai area.


    Currently no ETA available.

    Kindly await further updates.

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