RSAWEB Consumer Notices - Notice history

Dear RSAWEB Customer

Octotel engineers have observed services restored in the Plett, Knysna and Sedgefield and are monitoring stable.

We expect no further service disruptions

Thank you for your patience during this time

Dear RSAWEB Customer

Octotel engineers have observed services in the Plett ,Knysna and Sedgefield have restored at the moment.

Are monitoring for stability.

further updates to follow

Network Notice Update: 

The fault affecting connectivity to Octotel customers in Plett, Knysna, and Sedgefield has been partially isolated.
Octotel Engineers continue to work on restoring services—no ETR at present.

Kindly await further updates.

Network Notice Update:

Octotel Partner provider technicians are working on restoring connectivity between PE and Linton Grange.

No ETR is available as yet.

Kindly await further updates.

Network Notice Update

Dear RSAWEB Customer

Octotel engineers continue to investigate the matter.

Please be assured that we will share more information as soon as it becomes available.

We thank you for your continued patience and understanding.

RSAWEB Network Notice Update

Octotel has restored services in the Plettenberg area

We anticipate no further interruptions

We thank you for your patience during this time.

RSAWEB Network Notice Update

Octotel are observing services being restored in the Plettenberg area

Engineers continue to monitor for stability

Further updates to follow.

Dear RSAWEB Customer

Octotel engineers are have restored services in the Stillbaai area.

Are monitoring for stability.

We do want thank you for your patience during this time.

Dear RSAWEB Customers

Openserve engineers have fully restored all services in Garden Route area

We thank you for your patience during this time

RSAWEB Network Notice Update

Openserve engineers are continuing to investigate the root cause of the service outage in the Garden Route area.

Further updates will follow.

Dear RSAWEB Customers

ThinkSpeed engineers have fully restored all services in Century City area

We thank you for your patience during this time

RSAWEB Network Notice Update

Thinkspeed engineers are continuing to investigate the root cause of the service outage in the Century City area.

Further updates will follow.

Dear RSAWEB Customer

Services in the Eden District have been restored and are testing stable.

We do not expect any further disruptions.

Thank you for your patience during time.

We are observing that Octotel services for Eden District - Plett, George, Kleinbrak, Knysna, and Sedgefield have been restored.

Engineers are monitoring for stability.

Octotel has identified a fibre break between Mossel Bay & George. The fault’s been located and repairs are underway. Kindly await further updates.

RSAWEB Net Notice Update.

Octotel engineers have fully restored services in the Grabouw Area.

We do apologize for any inconveniences caused during this time.

RSAWEB Net Notice Update

Octotel Engineers have completed all repairs and seen services restore

Kindly reboot your ONT and route and re test the connection

We thank you for your patience during this time

RSAWEB Net Notice Update:

Octotel engineers have begun fibre resplicing to restore connectivity for the affected customers.

ETR for complete restoration: ± 4 Hours

Further updates to follow

RSAWEB Net Notice Update.

Octotel engineers have identified a fibre break on the network affecting certain customers in the Wellington ,Paarl area

Affected roads are listed below:

Amstelhof Avenue

Jan Groentjies Street

Kanarie Amstelhof

Sysie Street

Jan Fiskaal Stree

Piet-My-Vrou Street

Mackier st

Desmore Street

Swaweltjie Street

HARPER STREET

SOLOMON STREET

Bothma Street

Klein Drakenstein Road

Lantana Street

Erica St

May Street

Cornelissen st

Runelli st

Jacobs Street

Beukes Street

Engineers are onsite assessing the damage on the fibre infrastructure

Kindly do await further update as there is no ETR yet

We are observing Octotel services for Plett, Knysna, and Sedgefield have restored and are testing stable.

We anticipate no further service disruptions.

We are observing Octotel services in Plett, Sedgefield, and Knysna have stabilised.

Octotel Engineers are monitoring for stability.

We are observing Octotel services in Grabouw have restored and are testing stable.

We anticipate no further service disruptions.

RSAWEB Network Notice Update

Octotel are observing services being restored in the Grabouw area

Engineers continue to monitor for stability

Further updates to follow.

Octotel's Partner provider engineers continue to investigate the issue affecting customers in Grabouw.

Kindly await further updates.

RSAWEB Network Notice

Octotel engineers have completed the fibre repair work

Customers who remain offline should kindly restart their ONT and router, and check if the connection is restored.

We sincerely apologize for any inconvenience caused and appreciate your patience throughout the repair process.

RSAWEB Network Notice Update

Octotel engineers are actively working on fibre resplicing to restore service to affected customers.

We’re pleased to report that connectivity has been restored for some customers, and work is ongoing to complete the process.

Further updates to follow

RSAWEB Network Notice Update

Octotel engineers have begun fibre resplicing efforts to restore connectivity for the affected customers.

Estimated Time to Restore (ETR): Approximately +-4 hours

Further updates to follow

Dear RSAWEB Customer

Octotel's technicians are assessing the damage across the fibre infrastructure in the Manenberg Are

Affected Roads:

1st Avenue

·        2nd Avenue

·        3rd Avenue

·        4th Avenue

·        Lower 5th Avenue

·        Upper 5th Avenue

·        Wye Road

·        Spey Road

·        Tagus Rd

·        Tees Road

·        Vistula Road

·        Magalies Road

·        Zwartkops Road

·        Vygekraal Road

·        Wabash Road

·        York Street

·        Zak Street

·        Tiber Street

·        Tugela Street

·        King Street

·        George Street

·        Vygekraal Lane

·        Manenberg Avenue

Currently there is no ETR 

Further updates to follow