RSAWEB Consumer Notices - Notice history

Dear RSAWEB Customers

Openserve engineers have fully restored all services in Garden Route area

We thank you for your patience during this time

RSAWEB Network Notice Update

Openserve engineers are continuing to investigate the root cause of the service outage in the Garden Route area.

Further updates will follow.

Dear RSAWEB Customers

ThinkSpeed engineers have fully restored all services in Century City area

We thank you for your patience during this time

RSAWEB Network Notice Update

Thinkspeed engineers are continuing to investigate the root cause of the service outage in the Century City area.

Further updates will follow.

Dear RSAWEB Customer

Services in the Eden District have been restored and are testing stable.

We do not expect any further disruptions.

Thank you for your patience during time.

We are observing that Octotel services for Eden District - Plett, George, Kleinbrak, Knysna, and Sedgefield have been restored.

Engineers are monitoring for stability.

Octotel has identified a fibre break between Mossel Bay & George. The fault’s been located and repairs are underway. Kindly await further updates.

RSAWEB Net Notice Update.

Octotel engineers have fully restored services in the Grabouw Area.

We do apologize for any inconveniences caused during this time.

RSAWEB Net Notice Update

Octotel Engineers have completed all repairs and seen services restore

Kindly reboot your ONT and route and re test the connection

We thank you for your patience during this time

RSAWEB Net Notice Update:

Octotel engineers have begun fibre resplicing to restore connectivity for the affected customers.

ETR for complete restoration: ± 4 Hours

Further updates to follow

RSAWEB Net Notice Update.

Octotel engineers have identified a fibre break on the network affecting certain customers in the Wellington ,Paarl area

Affected roads are listed below:

Amstelhof Avenue

Jan Groentjies Street

Kanarie Amstelhof

Sysie Street

Jan Fiskaal Stree

Piet-My-Vrou Street

Mackier st

Desmore Street

Swaweltjie Street

HARPER STREET

SOLOMON STREET

Bothma Street

Klein Drakenstein Road

Lantana Street

Erica St

May Street

Cornelissen st

Runelli st

Jacobs Street

Beukes Street

Engineers are onsite assessing the damage on the fibre infrastructure

Kindly do await further update as there is no ETR yet

We are observing Octotel services for Plett, Knysna, and Sedgefield have restored and are testing stable.

We anticipate no further service disruptions.

We are observing Octotel services in Plett, Sedgefield, and Knysna have stabilised.

Octotel Engineers are monitoring for stability.

We are observing Octotel services in Grabouw have restored and are testing stable.

We anticipate no further service disruptions.

RSAWEB Network Notice Update

Octotel are observing services being restored in the Grabouw area

Engineers continue to monitor for stability

Further updates to follow.

Octotel's Partner provider engineers continue to investigate the issue affecting customers in Grabouw.

Kindly await further updates.

RSAWEB Network Notice

Octotel engineers have completed the fibre repair work

Customers who remain offline should kindly restart their ONT and router, and check if the connection is restored.

We sincerely apologize for any inconvenience caused and appreciate your patience throughout the repair process.

RSAWEB Network Notice Update

Octotel engineers are actively working on fibre resplicing to restore service to affected customers.

We’re pleased to report that connectivity has been restored for some customers, and work is ongoing to complete the process.

Further updates to follow

RSAWEB Network Notice Update

Octotel engineers have begun fibre resplicing efforts to restore connectivity for the affected customers.

Estimated Time to Restore (ETR): Approximately +-4 hours

Further updates to follow

Dear RSAWEB Customer

Octotel's technicians are assessing the damage across the fibre infrastructure in the Manenberg Are

Affected Roads:

1st Avenue

·        2nd Avenue

·        3rd Avenue

·        4th Avenue

·        Lower 5th Avenue

·        Upper 5th Avenue

·        Wye Road

·        Spey Road

·        Tagus Rd

·        Tees Road

·        Vistula Road

·        Magalies Road

·        Zwartkops Road

·        Vygekraal Road

·        Wabash Road

·        York Street

·        Zak Street

·        Tiber Street

·        Tugela Street

·        King Street

·        George Street

·        Vygekraal Lane

·        Manenberg Avenue

Currently there is no ETR 

Further updates to follow  

RSAWEB Net Notice Update

We are observing Openserve services being restored in the Belhar and surrounding areas.

We thank you for your patience during this time

We are observing services for Octotel Grabouw customers have restored and are testing stable and anticipate no further service disruptions.

RSAWEB Net notice update

All VoIP services have been restored

Thank you for your patience and apologize for any inconvenience caused during this time

We are observing services for VOIP Services have restored. RSAWEB Engineers are monitoring for stability.

Further updates to follow.

RSAWEB Engineers continue to work with our upstream provider to investigate the issue affecting VOIP services.

Octotel engineers have completed the fibre repair works. Customers who are still offline are encouraged to reboot their ONT and routers and then retest the connection.

Octotel engineers have commenced with the fibre repairs to restore connectivity to those affected Octotel customers in Gugulethu. ETR for complete restoration: +-5 Hours

Further updates to follow as the Octotel team makes progress.

RSAWEB Network Update:

Due to high-risk conditions in the area the engineering team has made the decision to postpone fibre repair work to ensure the safety of all personnel.

Repairs are now scheduled to resume tomorrow morning at 08:30 AM.

We appreciate your patience and understanding as safety is of the teams is a priority.

Further updates to follow.

RSAWEB Network Notice Update


Octotel engineers have identified the location of the fibre break and have begun repair work to restore connectivity for affected customers.

Estimated time for full restoration +- 5 hours

Further updates to follow

RSAWEB Network Notice Update:

Octotel’s engineering team are currently on-site conducting a full assessment of the damaged fibre infrastructure.

There is no ETR yet

Further updates to follow.

RSAWEB Network Notice Update


Octotel engineers have completed the fibre repair work. Customers who are still experiencing connectivity issues are advised to reboot their ONT and router, then retest the connection.

Thank you for your patience during this time

RSAWEB Network Update:

Due to high-risk conditions in the area the engineering team has made the decision to postpone fibre repair work to ensure the safety of all personnel.

Repairs are now scheduled to resume tomorrow morning at 08:30 AM.

We appreciate your patience and understanding as safety is of the teams is a priority.

Further updates to follow.